Cart
0
Orders & Payments
Below are some of are common questions about Orders & Payments
How can I place an order?
You can place your order directly through our website. Simply select your desired fragrance or product, add it to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email with your order details and tracking information once shipped.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment options such as Apple Pay and Google Pay. All transactions are processed safely through encrypted payment gateways.
Can I modify or cancel my order after it’s placed?
Cancellations can only be made if the product hasn’t been dispatched to the courier yet. Please contact us for assistance.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email summarizing your purchase. When your order ships, you’ll receive a second email with tracking details.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
Memorian currently delivers across the UAE and GCC countries. International shipping times and costs may vary depending on customs and local delivery networks.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. You’ll receive tracking details once your order is dispatched.
How can I track my order?
Once your order ships, you’ll receive an email containing a tracking number and link. You can follow your order’s journey in real time from there.
What is your return policy?
Due to the nature of our products, returns are only accepted for items that arrive damaged or defective. To request a return, please contact us within 7 days of delivery at [email] with your order number and photos of the issue. memorianperfumery@gmail.com
What if my package is lost or delayed?
If your package appears delayed or lost in transit, please contact our support team. We’ll coordinate with our courier partners to locate your shipment or arrange a replacement when applicable.